FAQ

Our chess sets are handcrafted by experienced chess makers in India – from solid wood, chosen for its durability and balance. They are made to last a lifetime and to be played on. No more. No less.

Yes. You can choose a complete set – or buy the board and pieces separately.

We do not have a physical store. But we do our best with pictures and descriptions, so you can feel both materials and details. If you have any questions, you are always welcome to write.

Yes. Our largest chess sets follow official measurements and are suitable for tournament use – but they work just as well for home play.

Store the pieces in the box and wipe the board with a soft cloth when needed. Avoid moisture and direct sunlight - this will keep the wood looking good for many years.

Yes. You can read our customer reviews on Trustpilot.

We deliver within Denmark, the EU and many countries outside the EU. Available destinations and shipping prices are shown at checkout. Please contact us if your country cannot be selected.

Orders shipped outside the EU may be subject to import duties and local taxes, which are the customer’s responsibility.

Delivery within Denmark is free. International shipping depends on your destination and the products you order. The total shipping charge is shown at checkout before you pay.

If you would like both the large board and chess pieces, we recommend choosing the complete set. Shipping charges may be added together for products from different shipping groups.

We ship from Denmark with GLS. Transit time within Denmark is normally 1–2 business days after dispatch. International transit times depend on the destination. Any processing time before dispatch is additional, and customs clearance can cause delays.

You will receive a tracking link when your order is dispatched. Please contact us if you need delivery by a specific date.

We ship with GLS.

If you have entered an incorrect address, please contact us as soon as possible. We can change it as long as the order has not been shipped.

Yes. You have a 30-day return policy. Send us pictures of the product first – and we will confirm that it can be returned.

If we approve the return due to fault or damage, we will cover the shipping costs. For other types of returns, you are responsible for shipping.

You first return the purchased product and then place a new order.

Once we have received and inspected your returned item, we will process your refund within 5 business days. The money will be refunded to your original payment method.

Contact us immediately and attach pictures of the damage. We will assess the case and find a solution – either a refund or replacement, at no extra cost.